Refund policy
Due to the personal-care and skincare nature of our products, returned products must meet our hygiene and product-safety requirements.
Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
To request cancellation, contact on email with your order number.
Once an order has been dispatched, cancellation may not be possible.
Returns
For hygiene and safety reasons, opened, used, altered or tampered personal-care products cannot normally be accepted for return.
A return request may be considered when:
- The wrong product has been delivered
- The product received is damaged
- The product has leaked significantly during transit
- An item is missing from the delivered order
- There is another verifiable fulfilment error
Return requests should be raised within: 7Days
from delivery.
Evidence Required
Customers may be asked to provide:
- Order number
- Photographs of the product
- Photographs of outer packaging
- Shipping label photograph
- Unboxing video, where reasonably required to verify transit damage or missing items
Non-Returnable Products
Returns may not be accepted for:
- Used or opened products
- Products with damaged seals caused after delivery
- Products purchased during clearance/final-sale promotions where specifically stated
- Products returned without original packaging
- Products damaged due to improper storage or usage
- Requests made outside the stated return period
Refunds
Once a return/refund claim is approved, the refund will be processed to the original payment method wherever technically possible.
Expected refund processing timeline:
7days
Actual bank-credit timelines may depend upon the payment provider or customer's bank.
Shipping Charges
Original shipping charges may not be refundable unless the refund is due to an incorrect, damaged or defective item supplied by us.
Replacement
Where appropriate, Eastern Ghats may offer replacement instead of a refund, subject to stock availability and customer approval.